Luc Andreani, managing director of Foodpanda Singapore, works with HR to communicate clear policies to employees and offer training sessions led by department leaders. "The main complexity for us when it comes to hiring is making sure that each person is carefully vetted and even peer vetted so they match the culture of the company rather than jumping into making a decision," Andreani says.
Get ready for the EU's General Data Protection Regulation, which goes into effect next year, by naming a data protection officer and planning an annual review of how customers' personal information is used, writes Jose Alberto Rodríguez Ruiz, Cornerstone's data protection officer. Companies will also have to provide information on the location of employee data and how it is being stored.
Employee relations manager is a role that companies should consider as HR takes on a bigger business role, writes Jason Brannan, who leads strategic and operational HR at North West Boroughs Healthcare NHS Foundation Trust. "You can't be an effective partner unless you understand the employee relations side of things -- you can be as strategic as you like, but this must be understood to be effective," he writes.
HR should help employees get comfortable with digital technology and make it part of company culture, writes Laurence Smith. "The most important element -- and if your CEO doesn't get it, this may be too broad a chasm to cross -- is creating a culture of experimentation," he writes.
Build stronger teams by embracing conflicts within them and managing the tension, write Orla Leonard, Nathan Wiita and Christopher Milane from RHR International. Take risks that lead to results, consider customer demand when making decisions and encourage bottom-up innovation.
Employers can deal with a lack of available talent by training workers for highly skilled jobs rather than waiting to find outside candidates with the qualifications, writes Steve Boese. For example, JetBlue hired people with no flying experience and trained them to be pilots.
A survey by the National Business Group on Health found 96% of major employers intend to offer telehealth services next year in states where it is permitted as a way of managing costs, and 56% will provide telehealth for behavioral services. Telehealth utilization is growing, according to the report, with almost 20% of employers reporting 8% or higher rates of utilization among employees.
The old methods of gaining influence and power over others by force, through deception or by showing disregard, are no longer effective, writes Marcel Schwantes. If you want to be more influential to your colleagues, showcase your kindness, enthusiasm and openness to new ideas, Schwantes writes.
In Jude Reser's 23 years at Marriott International, HR has gone from a paper-based department to one reliant on IT and now a tech-enabled, agile function that works across departments and with several service providers. HR is still bound by various legal and administrative requirements before it can adopt technologies, Reser says, but that doesn't mean it's not interested.