Jose Andres, who owns 26 restaurants and has delivered hundreds of thousands of meals to Puerto Rican hurricane victims, says he reads Yelp every day as part of his bid to understand and listen to customers. "We cannot keep seeing the people coming to our business as the guests or the customers: They are our partners," he says.
Walmart's size means that when the company raises hourly wages and improves benefits, it is essentially raising working conditions for entire areas and pushing other businesses to do the same, writes Oliver Staley. The wage increases have alarmed investors and come against a larger competitive war Walmart is fighting to maintain in-store sales while growing online.
RXBAR co-founder Peter Rahal says his protein bar company, which was recently bought by Kellogg, succeeded by being serious about planning and strategy while creating a product that fills a specific need. "The same principle of who you get in bed with in business, it's the same thing with who you sell to and who you buy from," he says.
Not everyone is fortunate enough to be led competently, but the ideal response to such a situation is not criticism but "trying to help them overcome their faults and limitations," Steve Keating writes. Doing so means you won't always get the credit you deserve, but "are you leading to lead or are you leading for some type of personal glory?" he writes.
An oversupply of eggs has driven down market prices, hurting those who invested in what they thought would be a boom in cage-free eggs, writes Shruti Singh. A recent price comparison shows that a dozen cage-free eggs cost several times as much as conventionally produced eggs.
A company's "About us" page is a powerful forum for creating a compelling story, writes Meg McSherry Breslin. There are multiple ways to create a narrative that will inspire anyone who encounters it, she writes.
Alejandra Castillo is the new CEO of YWCA and recognizes the "need to develop a robust pipeline of women leaders, forge strategic partnerships and alliances with other organization that share our vision and mission, while developing programs that reflect the need of a diverse nation." Castillo, whose parents came to the US from the Dominican Republic, says her family and other women in her life shaped her commitment to public service.
William Henry Harrison Murray took his first camping trip to the Adirondacks in 1864, subsequently writing a book on camping outdoors called "Adventures in the Wilderness." The book immediately become popular and encouraged Americans to embrace recreational camping.
People shouldn't avoid taking risks in their career as long as they're working to develop themselves, says Sarah Robb O'Hagan, CEO of Flywheel Sports. Success is great, but "if you fail, that's awesome too because it will teach you things that progress you forward," she said.
Confidence is an important leadership attribute, but a dash of humility can help you keep learning new things, empower your team and manage unexpected events, experts say. "Humble leaders are comfortable with the unknown, so they are calm and focused when changes occur," said Kelly Byrnes of Voyage Consulting Group.
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