Leadership
Top stories summarized by our editors
12/14/2017

McDonald's, Panera and other fast-food chains are adopting self-service kiosks and other ways to order with less human interaction, writes Alana Semuels. The hope is that, with automation handling a lot of the details, humans can transition to other higher-paying work, in the way that ATMs corresponded with an increase in bank tellers.

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The Atlantic
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Alana Semuels, McDonald
12/14/2017

New leaders must embrace the work of managing others and not slip back into the comfort zone of doing the work themselves, writes Naphtali Hoff. Learn to lead by celebrating small wins, communicating regularly, thinking bigger about the business' future and delegating tasks.

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SmartBrief/Leadership
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Naphtali Hoff
12/14/2017

Short-termism is often the result of corporations cutting research and development and distributing it from the center to business units, which have less financial incentive to invest beyond the near-term, writes Anne Marie Knott. "When R&D is directed by divisions, the company fails to invest in the early stage technologies that open up new opportunity," she argues.

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Anne Marie Knott
12/14/2017

Retail stores could counter Amazon with high-level customer service but are hard-pressed to deliver on that when they rely on part-time, relatively low-wage workers. "Retail is usually seen as being low on the food chain, so you're not going to see much pressure, even during the holidays," says economist Scott Brown.

12/14/2017

There are many ways to detract from a great idea when presenting it, writes Geoffrey James. He provides 31 of them, including poor use of visuals, relying on jargon and overwhelming the audience with too much information.

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Inc. online
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Geoffrey James
12/14/2017

The sweater dates to the 15th century on the Channel Islands, although it didn't take off in popularity until four centuries later when better manufacturing techniques became available. World War II led to its modern ubiquity, as Americans and Britons knitted throughout the war to help supply troops.

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Tedium
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World War II
12/14/2017

Lisa Conway, owner of Pioneer Warehouse & Distribution, believes transparency, humility and compassion have helped her take over from her father at a young age. "[T]here are always going to be struggles, there are going to be pitfalls, but pick yourself up and keep going," she says.

12/14/2017

An unauthorized user accessed the personal information of 47,000 clients of the Oklahoma Department of Human Services, including names, dates of birth, addresses and Social Security numbers. Officials did not find evidence that any data was downloaded from the computer server at Carl Albert State College in Poteau, Okla., where a computer that had been used in a state assessment was accessed in April 2016.

12/14/2017

Walmart has partnered with two financial-technology startups to give its US workers access to a portion of their paychecks ahead of payday. Workers will be allowed eight free uses of the payout tool each year.

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Wal-Mart
12/13/2017

The World Health Organization estimates poor mental health costs the global economy $1 trillion a year, so it's necessary employers create a culture where people feel as uninhibited to discuss mental health as they do physical health, writes Jennifer V. Miller. Listen to people and thank them for confiding, she writes, but avoid giving advice or pep talks.

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SmartBrief/Leadership