Sales representatives should try to emulate the way doctors build relationships with patients based on honesty and attention to detail, writes David Braun. Doctors also emphasize care and make good use of their knowledge when solving problems, which are other examples that sales reps can follow.
US industrial production bounced back slightly during September, increasing by 0.3% during the month, according to the Federal Reserve. "Continued effects of Hurricane Harvey and, to a lesser degree, the effects of Hurricane Irma combined to hold down the growth in total production in September by a quarter percentage point," said the Fed.
KBP Foods has expanded its restaurant portfolio by acquiring a total of 78 KFC locations in Texas, Kansas and Illinois in three different deals. KBP is one of the largest restaurant operators in the US and this year alone has grown its store count by 166 locations.
A company called League began by offering a digital platform through which people could schedule a wide range of health services. In response to requests from companies that used the platform, League decided to roll out a full line of insurance products, a move that founder Mike Serbinis described as a "bet-the-company moment."
Feedback from employees is a valuable resource for managers, but getting honest input from workers who may fear being candid can be tricky. Ensuring anonymity during the feedback process, organizing business lunches and practicing transparency can help, experts say.
There is much to be said for hiring smart people and giving them the freedom to lead your organization forward. Leading highly skilled knowledge workers will require managers to redistribute decision-making processes, encourage teamwork and listen carefully to the people around them, writes Marcel Schwantes, founder of Leadership From the Core.
Practicing good invoicing etiquette is key to maintaining professional relationships with clients while receiving payments on time. Establishing clear payment terms, sticking to your invoicing policies and offering a variety of payment options can help, writes John Rampton, founder of Due.
A variety of tools can help small businesses identify target customers and improve their ad targeting. Bill Widmer explores three tools that can offer insight into user behavior and help you determine which customers are most valuable, among other things.
Smartphone apps can help entrepreneurs deliver business presentations to win over new customers. Gabrielle Pickard-Whitehead reviews 10 options, including MightyMeeting, Haiku Deck and Keynote.
While the effects of poorly performing sales representatives can be contained, bad managers can cause long-term damage to company culture and hurt the entire sales team's performance. In addition, bad managers can make it hard for departments within the organization to work together, writes David Brock.
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