Longtime operators of wellness-focused hotels question whether brands that are now embracing the amenity have the understanding to deliver the goods. "You have to ask yourself: What really is wellness? When you see these strategic acquisitions and partnerships, you realize that these aren't their core businesses but it's an important part of satisfying guests' needs," said Canyon Ranch's Tom Klein.
Wyndham Hotels and Resorts, InterContinental Hotel Group's Holiday Inn and Marriott International are among the brands responding to guests' need to recharge multiple portable electronic devices, adding convenient outlets and charging ports. The Washington Marriott Georgetown, for example, added USB ports to bedside lamps as part of it recent $28 million renovation.
For hoteliers, being "cool" means not merely chasing fads, but meticulously meeting the expectations of young consumers who may form the future client base. For any age group, personalized service is always in style.
Uncertainty over government travel restrictions will cost related US industries more than $1.3 billion this year, according to new projections from the Global Business Travel Association. Lost spending by business travelers from Europe and the Middle East will account for $250 million.
AccorHotels Chairman and CEO Sebastien Bazin says the company's shareholders, board of directors and management team are all in sync, putting the company in a strong position to grow. "The hospitality industry, which is a very viable and good business, will be growing probably 2% to 6% per annum but will never grow 10% anymore," he said in a wide-ranging interview.
Hotels throughout Baltimore are turning to photography collections, fine art and artisan furniture to create an unforgettable arts experience for guests. Embracing fine art is about amenity and identity for hotels and resorts, private art dealer Mark Myers said.
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