Patti Crume

Patti Crume is the director of Customer Happiness at Ruby, a virtual receptionist and live chat company serving more than 14,000 small businesses. Across her 10 years at the company, Patti has built necessary process flows between customer service and customer marketing to tightly align their efforts and better reach and serve customers. She’s become a cultural icon and ambassador for everything Ruby stands for, especially across customer service.