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How do you deal with rudeness in your organization?

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Leadership — tracks feedback from more than 190,000 business leaders. We run the poll question each week in our e-newsletter.

Last week, we asked: How do you deal with rudeness in your organization?

  • I immediately confront it, and harshly: 39.97%
  • I ignore it: 23.26%
  • I act overly nice in the face of it: 34.76%
  • I act rudely in return: 2.01%

Rudeness won’t be tolerated. About 75% of you confront rudeness as you see it, albeit using different tactics. Direct confrontation definitely calls it out but leaves the possibility of escalation and further rudeness.┬áThe other half of you “kill them with kindness,” which clearly has its benefits. The bottom line is, as a leader, you are responsible for the culture in your organization. If you tolerate rudeness, it could lead to a toxic culture which will lead to poor performance and turnover. Combat rudeness as you see it.

Mike Figliuolo is managing director of thoughtLEADERS and author of “One Piece of Paper: The Simple Approach to Powerful, Personal Leadership.”