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How well does your organization clearly communicate who gets to make a decision?

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Leadership — tracks feedback from more than 190,000 business leaders. We run the poll question each week in our e-newsletter.

Last week, we asked: How well does your organization clearly communicate who gets to make a decision?

  • Very well — people always know who the decision makers are: 16.92%
  • Well — we generally define who decision makers are most of the time: 31.87%
  • Not well — we often lack clarity on who gets to make a decision: 39.12%
  • Poorly — no one ever knows who the decision makers are: 12.09%

Who’s making the call? More than 50% of the time, we’re not sure who’s making the decision (and I’d venture to guess just as frequently we’re not clear on what the decision is in the first place).┬áThis lack of clarity slows things down, leads to execution risk and causes great amounts of frustration.┬áDecisions get undone because people aren’t clear when a decision is final or who gets to declare that it’s been made. Do your organization and yourself a favor — at the outset of any major decision making process, clearly define and communicate who is making the decision and what decision is being made. You’ll save yourself a lot of trouble on the back end.

Mike Figliuolo is managing director of thoughtLEADERS and author of “One Piece of Paper: The Simple Approach to Powerful, Personal Leadership.”