Lead Change is a leadership media destination with a unique editorial focus on driving change within organizations, teams, and individuals. Lead Change, a division of Weaving Influence, publishes twice monthly with SmartBrief. Today’s post is by Ken Blanchard and Randy Conley.
Leadership is a complex endeavor, but it doesn’t have to be complicated.
We often tend to make things more complicated than they need to be, and that’s true in the field of leadership. To prove my point, go to Amazon.com and search their book listings for the word “leadership” and see how many returns you get (but wait until you finish reading this article!).
What if I told you the key to being a successful leader was to make common sense common practice, and to do that, you need to remember and follow some important simple truths?
We hold that belief and we’ve seen it proven throughout our careers. In our forthcoming book, “Simple Truths of Leadership–52 Ways to Be a Servant Leader and Build Trust” (Feb. 1, 2022, Berrett-Koehler Publishers), we share a collection of simple truths that reflect common sense practices people can use to make their work and life–as well as the lives of the people they care about–happier and more satisfying.
Effective leadership is an inside job. It is a question of the heart. It’s all about a leader’s character and intention. Why are you leading? Is it to serve or to be served?
The most persistent barrier to being a servant leader is a heart motivated by self-interest. Self-serving leaders put their own agenda, safety, status, and gratification ahead of others who are impacted by the leaders’ thoughts and actions.
The shift from self-serving leadership to leadership that serves others is motivated by a change of heart. If leaders don’t get their heart right, they will never become servant leaders.
The following are two critical simple truths and suggestions on how to be a trusted servant leader.
Simple truth: “Servant leadership is the best way to achieve both great results and great relationships”
Organizational leaders often have an either/or attitude toward results and people. For example, leaders who focus only on results may have trouble creating great relationships with their people, and leaders who focus mainly on relationships may have trouble getting desired results.
Yet you can get both great results and great relationships if you understand the two parts of servant leadership:
- The leadership aspect focuses on vision, direction and results — where you as a leader hope to take your people. Leaders should involve others in setting direction and determining desired results, but if people don’t know where they’re headed or what they’re meant to accomplish, the fault lies with the leader.
- The servant aspect focuses on working side by side in relationships with your people. Once the vision and direction are clear, the leader’s role shifts to service — helping people accomplish the agreed-upon goals.
Making common sense common practice
This one-two punch of the aspects of servant leadership enables you to create both great results and great relationships:
- Let your people know what they’re being asked to do by setting the vision and direction with their help. In other words, vision and direction, while the responsibility of the leader, is not a top-down process.
- During implementation, assure your people you are there to serve, not to be served. Your responsibility is to help them accomplish their goals through training, feedback, listening and communication.
Servant leadership is the vehicle to building trust. Servant leaders act in ways that inspire trust in their followers. They are distinguished by putting the needs of their followers ahead of their own.
When team members believe their leader has their best interests at heart and is there to support them in achieving their goals, trust in their leader grows by leaps and bounds.
Trust is an outcome. If we act in trustworthy ways, we build trust. If we behave in an untrustworthy manner, we erode trust. It’s common sense — but not always common practice.
Simple Truth: Leadership begins with trust
Some leaders charge headlong into setting strategies and goals for their teams without giving much thought to building trust. Yet trust is the foundation of any successful, healthy relationship. When you have the trust of your team, all things are possible.
Creativity, innovation, productivity, efficiency and morale flourish. If your team doesn’t trust you, you get resistance, disengagement, apathy and, ultimately, failure.
The most successful leaders realize their No. 1 priority is to build trust with their team. Trustworthy leaders demonstrate competence in their roles, act with integrity, show care and concern for team members, and honor their commitments by following through on their promises.
Making common sense common practice
Does your team perceive you as trustworthy? If you’re not sure, ask them. Here are a few sample questions:
- Do you have confidence in my leadership/management abilities? Where or how can I improve?
- Do I walk my talk? Where can I be more consistent in my behavior?
- How well do I listen to you? Do our interactions leave you feeling heard, valued and supported?
- Am I dependable? Do you trust that I’ll follow through on my commitments?
Demonstrating your vulnerability by having a discussion with your people about trust is a powerful way to introduce servant leadership in your workplace.
Leadership is complex, but we don’t need to make it complicated. Following simple truths of leadership is the way to turn common sense into common practice. Keep it simple!
Ken Blanchard is one of the world’s most influential leadership experts. He is co-author of more than sixty-five books, including the iconic “The One Minute Manager,” with combined sales of over 23 million copies in forty-seven languages.
Randy Conley is vice president of global professional services and Trust Practice Leader for The Ken Blanchard Cos. He is co-author of Blanchard’s Building Trust training program and works globally to help organizations build trust.