Customers
Does your business suffer from toxic customers or clients?
Toxic customers come in different flavors and circumstances. Naphtali Hoff outlines some you may meet in your business.
Customers
Customers
How to manage toxic customers
When dealing with toxic customers, set boundaries on acceptable behavior and take care of your own mental health, writes Naphtali Hoff.
Customers
“Succession” lesson: Using your own product
When's the last time you tried one of your own products, be it a service or physical item? Going through the customer experience can be an eye-opener, says Denise Lee Yohn.
Customers
Customers are partners. Believe otherwise at your peril
Companies that don't view customers as partners may find they won't be so loyal when a crisis hits and they need them, Larry Robertson writes.