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Do you listen enough?

Mark Stelzner thinks human resources “has done a historically lousy job of seeking answers from within,” so his New Year’s resolution is to “listen...


Leaders open their ears wide

The ability to hear sound comes naturally, but the ability to understand a sound’s meaning (including someone’s words and emotions) is learned. Listening at...


Are you the office know-it-all?

This guest post is by Kristin Kaufman, founder of Alignment, which helps individuals, corporations, boards of directors and nonprofits find alignment within themselves and...


3 tips to power up your pitch

Shannon Alter is president of Alter Consulting Group. She helps managers and companies succeed by developing the skills they need to provide client solutions....


Business IS behavior

The following is an excerpt from “Performance Management: Changing Behavior That Drives Organizational Effectiveness,” Fifth Edition, revised, by Aubrey C. Daniels, PhD., and Jon...

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