Where will mobile ordering take restaurants next?
Fast casual isn’t just the fastest-growing segment of the restaurant industry, it’s also out in front when it comes to adopting mobile technology for...
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Fast casual isn’t just the fastest-growing segment of the restaurant industry, it’s also out in front when it comes to adopting mobile technology for...
Noah Glass started OLO in 2005 after studying many of the ways technology was transforming customer interaction with banks, airlines and movie theaters. Since...
Online ordering isn’t new anymore, and consumers are increasingly turning to the Internet and their mobile device to do everything from customizing their pizzas...
As restaurant brands deploy digital ordering, the stakes are high. Done well, digital ordering enables a brand to foster greater customer loyalty, grow sales...
Mobile technology is exploding, and with smartphones trending, a lot of restaurateurs are asking themselves whether they should build an application for an iPhone...
Smartphone technology is changing the way foodservice operators are doing business. Some restaurants have proprietary applications for the Apple iPhone and Google Android devices,...
How can online ordering change your business? How can you guarantee that implementation will run smoothly? What do you need to know before you...
If you followed this summer’s public debate surrounding ride sharing, specifically the car service Uber, you might have heard the term “surge pricing.” The...
Three-year-old Smashburger recently opened its 100th restaurant and a Twitter account to go with it. Each link in the growing burger chain boasts its...
Taking advantage of digital and mobile tools is increasingly important for restaurants that want to stay current and appeal to busy customers who value...
(Photo: Flickr user Jhaymesisviphotography) “Now, it’s loading the menu and pricing for this location.” My guide was walking me through a top QSR brand’s...
GrubHub is an online ordering system for restaurant takeout and delivery that is announcing the launch of a revamped version of its Android app....
Imagine spending the whole day preparing food to serve in your restaurant that night, but never unlocking the door. Imagine your customers’ confusion as...
For the past two quarters, Taco Bell has held the Restaurant Social Media Index’s No. 1 spot on our Overall Top 250 list. The...
Looking back at data from the Restaurant Social Media Index (RSMI) over the past year, it has become obvious that Taco Bell and Chipotle...
It’s no surprise that stressed-out consumers clamor for restaurant meals that provide a bit of a respite from the tensions of the day. A...
SmartPulse — our weekly reader poll in SmartBrief on Restaurants — tracks feedback from restaurant owners and managers about current trends and issues. Last...
On Wednesday, the world lost a creative genius and innovative leader, Apple co-founder Steve Jobs. His creations and leadership skills were inspiring, and many...
I spent the majority of my time at events, or on the road to the next event, traveling to industry conferences to talk about...
Good food and a pleasant atmosphere are a big part of bringing customers in the door, but building relationships with those customers is important...
This blog series is brought to you by the International Foodservice Manufacturers Association (IFMA), the leading trade association for the foodservice industry. This series...
When food trucks first rolled onto the scene a few years ago, diners got swept up in the excitement of ordering everything from tacos...
Fast Casual continues to evolve, making the concept a moving target for restaurateurs who are trying to succeed in the market that accounted for...
(Photo: Flickr user Alan Light) Digital technology in the food world isn’t just about putting tablets on tables and giving smartphone users new ordering...
There was not an empty seat to be found in the Tech Pavilion Sunday afternoon at the NRA Show 2010, when former Carlson Restaurants...
Would you know it if one of your waiters surreptitiously swiped a guest’s American Express black card before charging the tab? The move was...
Nearly a year ago, then-Mayor Michael Bloomberg issued a challenge to New York City’s restaurants to cut their food waste in half. About 150...
The delivery space continues to heat up — with good reason. The weekly use of delivery services has nearly doubled over the past five...
(Image: Flickr) Legend has it that Alan Stillman launched the original T.G.I. Friday’s on Manhattan’s Upper West Side in 1965 in an effort to...
Newport Avenue Market Websites and technology are pretty much ubiquitous these days, no matter what industry you work in, but there are challenges that...
(Photo:kaboompics.com/Pixabay) “We need to build a mobile app,” is one of the most terrifying phrases that I’ve heard uttered over the past six months....
Geoffrey A. Moore’s 1991 hit book “Crossing the Chasm: Marketing and Selling High-Tech Products to Mainstream Customers” has become a technology industry bible for...
Rapid changes are occurring in the business-to-business space, and one of the takeaways at this week’s BMA15 conference is how marketers can – rather,...
Late last March, Panera Chairman Ron Shaich announced the company’s five-year, $42M investment in “Panera 2.0,” a digital ordering platform to enable guests to...
Consuming is an intimate experience, especially when it comes to the food and beverage space. While in other industries consumers simply come in contact...
(Photo: Flickr Creative Commons user m01229) Whether your brand is already off and running with mobile ordering, or you’re still figuring out how to...