Does your business suffer from toxic customers or clients?
Toxic customers come in different flavors and circumstances. Naphtali Hoff outlines some you may meet in your business.
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Toxic customers come in different flavors and circumstances. Naphtali Hoff outlines some you may meet in your business.
Understanding the importance of innovative strategies in today's fast-paced and technology-driven world.
When dealing with toxic customers, set boundaries on acceptable behavior and take care of your own mental health, writes Naphtali Hoff.
When's the last time you tried one of your own products, be it a service or physical item? Going through the customer experience can be an eye-opener, says Denise Lee Yohn.
Ruby’s Patti Crume explores how customer service teams can serve as brand ambassadors to embody your brand and build customer loyalty.