Customers
Does your business suffer from toxic customers or clients?
Toxic customers come in different flavors and circumstances. Naphtali Hoff outlines some you may meet in your business.
customer service
Marketing
The secret ingredients for a superb customer service program
Understanding the importance of innovative strategies in today's fast-paced and technology-driven world.
Customers
How to manage toxic customers
When dealing with toxic customers, set boundaries on acceptable behavior and take care of your own mental health, writes Naphtali Hoff.
Customers
“Succession” lesson: Using your own product
When's the last time you tried one of your own products, be it a service or physical item? Going through the customer experience can be an eye-opener, says Denise Lee Yohn.
Marketing
Customer service teams are a brand’s best ambassadors
Ruby’s Patti Crume explores how customer service teams can serve as brand ambassadors to embody your brand and build customer loyalty.